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Requirements management: A CSR's perspectiveThe following subject areas are covered: customer service overview of network service request processing; Customer Service Representative (CSR) responsibility matrix; extract from a sample Memorandum of Understanding; Network Service Request Form and its instructions sample notification of receipt; and requirements management in the NASA Science Internet.
Document ID
19910017713
Acquisition Source
Legacy CDMS
Document Type
Conference Paper
Authors
Thompson, Joanie (Sterling Software, Inc. Moffett Field, CA, United States)
Date Acquired
September 6, 2013
Publication Date
May 1, 1991
Publication Information
Publication: NASA. Goddard Space Flight Center, Proceedings of the Second Annual NASA Science Internet User Working Group Conference
Subject Category
Documentation And Information Science
Accession Number
91N27027
Distribution Limits
Public
Copyright
Work of the US Gov. Public Use Permitted.

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