The Cognitive Consequences of Patterns of Information Flow

The flight deck of a modern commercial airliner is a complex system consisting of two or more crew and a suite of technological devices. The flight deck of the state-of-the-art Boeing 747-400 is shown. When everything goes right, all modern flight decks are easy to use. When things go sour, however, automated flight decks provide opportunities for new kinds of problems. A recent article in Aviation Week cited industry concern over the problem of verifying the safety of complex systems on automated, digital aircraft, stating that the industry must "guard against the kind of incident in which people and the automation seem to mismanage a minor occurrence or non-routine situation into larger trouble." The design of automated flight deck systems that flight crews find easy to use safely is a challenge in part because this design activity requires a theoretical perspective which can simultaneously cover the interactions of people with each other and with technology. In this paper, some concepts that can be used to understand the flight deck as a system that is composed of two or more pilots and a complex suite of automated devices is introduced.