Why Major Programs Need Innovation Support Labs: An Example from the Space Shuttle Launch Program at KSC

For over 30 years the Kennedy Space Center (KSC) has processed the Space Shuttle; handling all hands-on aspects from receiving the Orbiter, External Tanks, Solid Rocket Booster Segments, and Payloads, through certification, check-out, and assembly, and ending with fueling, count-down, and launch. A team of thousands have worked this highly complicated, yet supremely organized, process and have, as a consequence, generated an exceptional amount of technology to solve a host of problems. This paper describes the contributions of one team that formed with the express purpose to help solve some of these diverse Shuttle ground processing problems.