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Listening to the user: A case studyThe managers of the NASA Scientific and Technical Information System consistently maintain that whatever scientific and technical information services and products are provided must be geared primarily to user needs and not simply system compatibility and convenience. A system evaluation study begun in 1973 and continued to the present is described. The thrust of this on-going examination is to regularly evaluate the usefulness of the present information system to those it is intended to serve, engineers and scientists working in their professional roles, and to identify areas and ways in which the system can be made more responsive to user needs. Techniques used have covered the range from personal, in-depth interviews to widely distributed questionnaires. The findings have been positive. Many refinements made to on-going programs and projects and new endeavors begun in direct response to stated user needs are discussed. In the main these needs are not unreasonable and thus can be responded to with cost effective system modifications.
Document ID
19760018021
Acquisition Source
Legacy CDMS
Document Type
Conference Paper
Authors
Pryor, H. E.
(NASA Headquarters Washington, DC United States)
Date Acquired
August 8, 2013
Publication Date
March 1, 1976
Publication Information
Publication: AGARD The Probl. of Optimization of User Benefit in Sci. and Technol. Inform. Transfer
Subject Category
Urban Technology And Transportation
Accession Number
76N25109
Distribution Limits
Public
Copyright
Other
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