Ride quality assessment. III - Questionnaire results of a second flight programme

A questionnaire was completed by 861 passengers on regularly-scheduled flights of four commuter airlines. Four types of aircraft were involved. Questions assessed major demographic variables, attitudes toward flying, frequency of flying, experience of airsickness, and passenger perceptions of detailed aspects of the physical environment. Passengers also rated their overall comfort level and their willingness to fly again. Passengers perceive motion, noise, and seat factors as the primary determinants of their comfort. Rated comfort is strongly related to willingness to fly again. Incidence of airsickness was low. Sex differences in reactions to aspects of the environment were found.