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Understanding and enhancing user acceptance of computer technologyTechnology-driven efforts to implement computer technology often encounter problems due to lack of acceptance or begrudging acceptance of the personnel involved. It is argued that individuals' acceptance of automation, in terms of either computerization or computer aiding, is heavily influenced by their perceptions of the impact of the automation on their discretion in performing their jobs. It is suggested that desired levels of discretion reflect needs to feel in control and achieve self-satisfaction in task performance, as well as perceptions of inadequacies of computer technology. Discussion of these factors leads to a structured set of considerations for performing front-end analysis, deciding what to automate, and implementing the resulting changes.
Document ID
19870040967
Acquisition Source
Legacy CDMS
Document Type
Reprint (Version printed in journal)
Authors
Rouse, William B.
(Search Technology, Inc. Norcross; Georgia Institute of Technology, Atlanta, GA, United States)
Morris, Nancy M.
(Search Technology, Inc. Norcross, GA, United States)
Date Acquired
August 13, 2013
Publication Date
December 1, 1986
Publication Information
Publication: IEEE Transactions on Systems, Man, and Cybernetics
Volume: SMC-16
ISSN: 0018-9472
Subject Category
Cybernetics
Accession Number
87A28241
Funding Number(s)
CONTRACT_GRANT: F33615-82-C-0513
CONTRACT_GRANT: NAG2-123
Distribution Limits
Public
Copyright
Other

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