A closed-loop causal model of workload based on a comparison of fuzzy and crisp measurements techniques

Fuzzy and crisp measurements of workload are compared for a tracking task that varied in bandwidth and order of control. Fuzzy measures are as powerful as crisp measures, and can under certain conditions give extra insights into workload causality. Both methods suggest that workload arises in a system in which effort, performance, difficulty, and task variables are linked in a closed loop. Marked individual differences were found. Future work on the fuzzy measurement of workload is justified.