A measurement-based model of software reliability in a production environment

In this paper, a semi-Markov model is built to describe the software error and recovery process in a large mainframe system. The model is based on low-level error data from the MVS operating system running on an IBM 3081 machine. The semi-Markov model developed provides a quantification of system error characteristics and the interaction between different types of errors. As an example, a detailed model is provided, and an analysis is made of multiple errors, which constitute approximately an 17 percent of all software errors and result in considerable recovery overhead.