Field study of communication and workload in police helicopters - Implications for AI cockpit design

This paper reports on the work performed by civilian helicopter crews, using audio and video recordings and a variety of workload measures (heart rate and subjective ratings) obtained in a field study of public service helicopter missions. The number and frequency of communications provided a significant source of workload. This is relevant to the design of automated cockpit systems, since many designs presuppose the use of voice I/O systems. Fluency of communications (including pauses, hesitation markers, repetitions, and false starts) furnished an early indication of the effects of fatigue. Three workload measures were correlated to identify high workload segments of flight, and to suggest alternate task allocations between crew members.