Automatic recognition of intermittent failures - An experimental study of field data

A methodology is proposed for recognizing the symptoms of persistent problems in large systems. The system error rate is used to identify the error states among which relationships may exist. Statistical techniques are used to validate and quantify the strength of the relationship among these error states. As input, the approach takes the raw error logs containing a single entry for each error that is detected as an isolated event. As output, it produces a list of symptoms that characterize persistent errors. Thus, given a failure, it is determined whether the failure is an intermittent manifestation of a common fault or whether it is an isolated (transient) incident. The technique is shown to work on two CYBER systems and an IBM 3081 multiprocessor system. Comparisons to real failure/repair information obtained from field engineers show that, in about 85 percent of the cases, the error symptoms recognized by this approach correspond to real problems. The remaining 15 percent of the cases, although not directly supported by field data, are confirmed as being valid problems.