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Fuzzy set approach to quality function deployment: An investigationThe final report of the 1992 NASA/ASEE Summer Faculty Fellowship at the Space Exploration Initiative Office (SEIO) in Langley Research Center is presented. Quality Function Deployment (QFD) is a process, focused on facilitating the integration of the customer's voice in the design and development of a product or service. Various input, in the form of judgements and evaluations, are required during the QFD analyses. All the input variables in these analyses are treated as numeric variables. The purpose of the research was to investigate how QFD analyses can be performed when some or all of the input variables are treated as linguistic variables with values expressed as fuzzy numbers. The reason for this consideration is that human judgement, perception, and cognition are often ambiguous and are better represented as fuzzy numbers. Two approaches for using fuzzy sets in QFD have been proposed. In both cases, all the input variables are considered as linguistic variables with values indicated as linguistic expressions. These expressions are then converted to fuzzy numbers. The difference between the two approaches is due to how the QFD computations are performed with these fuzzy numbers. In Approach 1, the fuzzy numbers are first converted to their equivalent crisp scores and then the QFD computations are performed using these crisp scores. As a result, the output of this approach are crisp numbers, similar to those in traditional QFD. In Approach 2, all the QFD computations are performed with the fuzzy numbers and the output are fuzzy numbers also. Both the approaches have been explained with the help of illustrative examples of QFD application. Approach 2 has also been applied in a QFD application exercise in SEIO, involving a 'mini moon rover' design. The mini moon rover is a proposed tele-operated vehicle that will traverse and perform various tasks, including autonomous operations, on the moon surface. The output of the moon rover application exercise is a ranking of the rover functions so that a subset of these functions can be targeted for design improvement. The illustrative examples and the mini rover application exercise confirm that the proposed approaches for using fuzzy sets in QFD are viable. However, further research is needed to study the various issues involved and to verify/validate the methods proposed.
Document ID
19930007590
Acquisition Source
Legacy CDMS
Document Type
Other
Authors
Masud, Abu S. M.
(Wichita State Univ. Wichita, KS, United States)
Date Acquired
September 6, 2013
Publication Date
September 1, 1992
Publication Information
Publication: Hampton Univ., NASA(American Society for Engineering Education (ASEE) Summer Faculty Fellowship Program 1992 p 142 (SEE N93-16760 05-80)
Subject Category
Numerical Analysis
Accession Number
93N16779
Distribution Limits
Public
Copyright
Work of the US Gov. Public Use Permitted.

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