New developments in NASA quality assurance

The purpose of this talk is to examine and discuss NASA's basic quality concept, the policy and procedures which define and implement this concept and subsequently explore the NASA-Industry quality relationships which are essential to the success of NASA's quality assurance concept. It is important to emphasize that NASA's Quality Assurance program is predicated on the concept of an individually tailored quality program for each significant NASA procurement - particularly, large space systems. As a result, NASA's Quality Assurance program - to be effective - must be responsive to various technologies, hardware systems, and space missions. In addition, the program must be responsive to changing policies and practices in research, engineering and procurement. Key issues in the NASA-Contractor quality relationships in the framework of an over all NASA-Industry partnership include: (1) the necessity for NASA to effectively discharge its responsibility for providing clear and complete definition of quality requirements at all phases of the procurement cycle; (2) the right of the contractor to expect an explicit definition of NASA quality requirements in each RFP and contract and to request same if it is not provided; (3) the necessity for the contractor to have a dynamic and responsive quality program which is directed towards assuring that the hardware meets all technical requirements and to accomplish this in an effective and efficient manner; and (4) the critical need for investigation and study of the economic aspects of quality and an evaluation of our policies and practices based upon the results of such a study.