The Nature of Procedural Interrupts in Ground Operations in Aerospace Systems

This study proposes a methodology for characterizing the causal context and consequences of procedural interrupts in ground operations tasks. Behavioral science researchers observed 26 tasks at NASA's Kennedy Space Center. From these tasks, 81 procedural interrupts were identified and coded for the following information: source of the interrupt, circumstances surrounding the interrupt, and consequences of the interrupt. We found that more interrupts were equipment or personnel-related than procedure-related. More interrupts were due to unavailable resources or resources being incorrect than resources being inaccessible, and most interrupts resulted in some action being taken. Variation in duration of procedural interrupts across causal categories was also examined. The characterization process helps to identify those interrupts that are disruptive, those that cannot be avoided, and those that may have been prevented through better planning or scheduling of resources. Implications for the use of the methodology and suggestions for further research are discussed.