Coping with Irregular Operations: Implications for a Free Flight Environment

Irregular operations involve disruption of scheduled airline operations. They ate of concern to the carriers because they cost money, require personnel effort, and may harm customer good will. Irregular operations may result from aircraft system malfunctions that take planes out of service or result in cancellations, Might system problems or passenger medical emergencies that require diversions, local airport problems that may close down a runway, or weather systems that restrict flow into airports or regions. At the heart of responding to irregular operations is distributed decision making by members of airline operations centers, pilots, and the air traffic control system. Six U.S. carriers participated in a study in which we observed strategies used by operations center personnel to handle various classes of irregular operations. We focused on situations that are most disruptive to regular operations and are most difficult to cope with. We also sought to identify classes of events that would be most affected by changes in the air traffic management system. How a carrier deals with disruptions to its schedule reflects its philosophy and primary goals, as well as its resources. Size and type of operations (short or long-haul) determine which problems have priority. Each airline has different technological support tools to aid in flight planning and replanning, and some carriers have established contingency procedures for coping with various situations. We also examined differences in extent and type of interaction between ABC personnel and various elements of the air traffic system as they managed various problems: who interacts with AM what situations prompt interaction, how often these occur, and the outcomes and Perceived benefits. Use of the expanded NRP program was also studied, along with its advantages to the individual companies. We also examined the implications of the proposed change to a free flight environment on airline strategies for coping with irregular operations.