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The Airline Quality Rating 2003The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method of comparing airline quality on combined multiple performance criteria. This current report, the Airline Quality Rating 2003, reflects monthly Airline Quality Rating scores for 2002. AQR scores for the calendar year 2002 are based on 15 elements that focus on airline performance areas important to air travel consumers. The Airline Quality Rating 2003 is a summary of month-by-month quality ratings for the 10 largest U.S. airlines operating during 2002. Using the Airline Quality Rating system of weighted averages and monthly performance data in the areas of ontime arrivals, involuntary denied boardings, mishandled baggage, and a combination of 12 customer complaint categories, airlines comparative performance for the calendar year of 2002 is reported. This research monograph contains a brief summary of the AQR methodology, detailed data and charts that track comparative quality for domestic airline operations for the 12-month period of 2002, and industry average results. Also, comparative Airline Quality Rating data for 2001 are included for each airline to provide historical perspective regarding performance quality in the industry.
Document ID
20030068297
Acquisition Source
Headquarters
Document Type
Book
Authors
Bowen, Brent D.
(Nebraska Univ. Omaha, NE, United States)
Headley, Dean E.
(Nebraska Univ. Omaha, NE, United States)
Date Acquired
August 21, 2013
Publication Date
April 1, 2003
Publication Information
Publisher: Nebraska Univ.
Subject Category
Air Transportation And Safety
Report/Patent Number
UNOAI-Rept-03-1
Distribution Limits
Public
Copyright
Public Use Permitted.
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