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Voice loops as coordination aids in space shuttle mission controlVoice loops, an auditory groupware technology, are essential coordination support tools for experienced practitioners in domains such as air traffic management, aircraft carrier operations and space shuttle mission control. They support synchronous communication on multiple channels among groups of people who are spatially distributed. In this paper, we suggest reasons for why the voice loop system is a successful medium for supporting coordination in space shuttle mission control based on over 130 hours of direct observation. Voice loops allow practitioners to listen in on relevant communications without disrupting their own activities or the activities of others. In addition, the voice loop system is structured around the mission control organization, and therefore directly supports the demands of the domain. By understanding how voice loops meet the particular demands of the mission control environment, insight can be gained for the design of groupware tools to support cooperative activity in other event-driven domains.
Document ID
20040088098
Acquisition Source
Johnson Space Center
Document Type
Reprint (Version printed in journal)
External Source(s)
Authors
Patterson, E. S.
(Institute for Ergonomics, The Ohio State University United States)
Watts-Perotti, J.
Woods, D. D.
Date Acquired
August 21, 2013
Publication Date
January 1, 1999
Publication Information
Publication: Computer supported cooperative work : CSCW : an international journal
Volume: 8
Issue: 4
ISSN: 0925-9724
Subject Category
Life Sciences (General)
Funding Number(s)
CONTRACT_GRANT: NAG9-390
Distribution Limits
Public
Copyright
Other
Keywords
STS Shuttle Project
Non-NASA Center
NASA Discipline Space Human Factors
Flight Experiment
short duration
manned

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