Some Formal Aspects of Human-Machine Interaction

While automated control systems such as autopilots and medical devices are introduced at a rapid pace, it is widely recognized that user interaction with these machines is problematic (Abbott, Slotte, & Stimson, 1996). One factor commonly cited in the literature is the discrepancy between the machine's behavior and the user's expectations. Design guidelines to reduce this discrepancy focus on two elements: (1) improvement of the "feedback" about what the automation is actually doing, and (2) improvement of the user's "mental model" of the automation (Norman, 1990; Sarter and Woods, 1995). This presentation describes a methodology for investigating these two elements via a formal (Le., mathematical) approach. The method involves two representations: (1) a finite state model of the machine's behavior (2) a finite state model of the user's knowledge and expectations about the machine's behavior. In the analysis phase we compare these two models and identify discrepancies. Such discrepancies can be compensated by augmenting the display and/or the user's model. A taxonomy of these discrepancies will be discussed using examples from automated Eight control systems of modern "glass cockpit" jetliners.