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An Overview of the Quality Function Deployment (QFD) TechniqueQFD is a product planning tool and a process methodology that enables all organizations, departments, and individuals in a business or a project to systematically focus on the critical performance, functions, and/or characteristics of a product that are the most important to the customer. It is part of the Total Quality Management (TQM) concept.. This presentation describes the objectives of QFD, the process for implementing the technique, the benefits derived from proper implementation, the kinds of systems where QFD is best utilized, what the success factors are, how QFD works, some guidelines for selection of a QFD team, and the functional roles of key team members.
Document ID
20060038193
Acquisition Source
Jet Propulsion Laboratory
Document Type
Preprint (Draft being sent to journal)
External Source(s)
Authors
Sherif, Josef S.
Tran, Tuyet-Lan
Date Acquired
August 23, 2013
Publication Date
March 9, 1995
Distribution Limits
Public
Copyright
Other
Keywords
Quality Function Deployment QFD customer focus customer satisfaction product
planning tool methodology manufacturing TQM teamwork

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