Key ingredients needed when building large data processing systems for scientists

Why is building a large science software system so painful? Weren't teams of software engineers supposed to make life easier for scientists? Does it sometimes feel as if it would be easier to write the million lines of code in Fortran 77 yourself? The cause of this dissatisfaction is that many of the needs of the science customer remain hidden in discussions with software engineers until after a system has already been built. In fact, many of the hidden needs of the science customer conflict with stated needs and are therefore very difficult to meet unless they are addressed from the outset in a system's architectural requirements. What's missing is the consideration of a small set of key software properties in initial agreements about the requirements, the design and the cost of the system.