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Service Quality Assessment for NASA's Deep Space Network: No Longer a LuxuryWhen NASA's Deep Space Network (DSN) was established almost a half century ago, the concept of computer-based service delivery was impractical or infeasible due to the state of information technology As a result, the interface the DSN exposes to its customers tends to be equipment-centric, lacking a clear demarcation between the DSN and the mission operation systems (MOS) of its customers. As the number of customers has continued to increase, the need to improve efficiency and minimize costs has grown. This growth has been the impetus for a DSN transformation from an equipment-forrent provider to a provider of standard services. Service orientation naturally leads to requirements for service management, including proactive measurement of service quality and service levels as well as the efficiency of internal processes and the performance of service provisioning systems. DSN System Engineering has surveyed industry offerings to determine if commercial successes in decision support and Business Intelligence (BI) solutions can be applied to the DSN. A pilot project was initiated, and subsequently executed to determine the feasibility of repurposing a commercial Business Intelligence platform for engineering analysis in conjunction with the platform's intended business reporting and analysis functions.
Document ID
20150009154
Acquisition Source
Jet Propulsion Laboratory
Document Type
Conference Paper
External Source(s)
Authors
Barkley, Erik
(Jet Propulsion Lab., California Inst. of Tech. Pasadena, CA, United States)
Wolgast, Paul
(Jet Propulsion Lab., California Inst. of Tech. Pasadena, CA, United States)
Zendejas, Silvino
(Jet Propulsion Lab., California Inst. of Tech. Pasadena, CA, United States)
Date Acquired
June 1, 2015
Publication Date
March 6, 2010
Subject Category
Computer Systems
Space Communications, Spacecraft Communications, Command And Tracking
Meeting Information
Meeting: 2010 IEEE Aerospace Conference
Location: Big Sky, MT
Country: United States
Start Date: March 6, 2010
End Date: March 13, 2010
Sponsors: Institute of Electrical and Electronics Engineers
Distribution Limits
Public
Copyright
Other
Keywords
Operations Efficiency
Business Intelligence
Service Orientation

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