The Introduction of New Cockpit Technology: A Human Factors Study

A joint Airline/NASA field study of B-767 training and operations was conducted during the period this aircraft was being introduced into line service. The objectives of the study were: (1) to identify any adverse reactions to the new technology; (2) to provide a clearing house of information for the airlines and pilots during the introductory period; (3) to provide feedback on airline training programs for the new aircraft; and (4) to provide field data to NASA and other researchers to help them develop principles of human interaction with automated systems. It is concluded that: (1) a large majority of pilots enjoy flying the B-767 more than the older aircraft; (2) pilots accept new cockpit technology and find it useful; (3) pilots are aware of the potential loss of flying skills because of automation, and take steps to prevent this from happening; (4) autopilot/autothrottle interactions and FMS operations were sometimes confusing or surprising to pilots, and they desired more training in this area; and (5) highly automated cockpits can result in a loss of effective monitoring performance.