Analysis of a document/reporting system

An in-depth analysis of the information system within the Data Processing Branch is presented. Quantitative measures are used to evaluate the efficiency and effectiveness of the information system. It is believed that this is the first documented study which utilizes quantitative measures for full scale system analysis. The quantitative measures and techniques for collecting and qualifying the basic data, as described, are applicable to any information system. Therefore this report is considered to be of interest to any persons concerned with the management design, analysis or evaluation of information systems.