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Upgrade and interpersonal skills training at American AirlinesSegments of the interpersonal skills training audio visual program are presented. The program was developed to train customer contact personnel with specific emphasis on transactional analysis in customer treatment. Concepts of transactional analysis are summarized in terms of the make up of the personality, identified as the three ego states. These ego states are identified as the parent, the adult, and the child. Synopses of four of the tape programs are given.
Document ID
Acquisition Source
Legacy CDMS
Document Type
Conference Paper
Estridge, W. W.
(American Airlines, Inc. Fort Worth, TX, United States)
Mansfield, J. L.
(American Airlines, Inc. Fort Worth, TX, United States)
Date Acquired
August 10, 2013
Publication Date
March 1, 1980
Publication Information
Publication: NASA. Ames Res. Center Resource Management on the Flight Deck
Subject Category
Air Transportation And Safety
Accession Number
Distribution Limits
Work of the US Gov. Public Use Permitted.
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