ATC contingency operations in the en-route flight regime

Air traffic control (ATC) operations were examined to learn what factors of controller performance should be given consideration in the design and development of future automation systems enhancing ATC. Contingencies were of two types: those constraining airspace usage or traffic flow (i.e., weather); and those related to system and equipment usage (i.e., radar/radio status). Examination of controller response to contingencies and workload pressures showed differing effects on controller allocations of effort among the three primary function of planning, monitoring, and informaton transfer. Automation advancements oriented towards aiding the controller in performing monitoring tasks may offer the most substantial safety benefit.