Computer systems measures

In determining the productivity of a computing capacity, two of the costs to be considered are: the cost of lost productivity (user lost time) due to inadequate computer resources; and the cost of increasing the capacity of the computer system to reduce user's lost time. This document presents the results of a study conducted at NASA/JSC. The purpose of the study was to relate the cost of users' lost time to the cost of increased computer resources. The goal of the study was to identify the overall least cost to the computing facility. The document describes a survey designed to identify the user's lost time and the computer resource requirement to the reduce lost time. The results of the survey are presented showing the trade off between user's lost time and cost of increasing system capacity.