Knowledge Elicitation for an Operator Assistant System in Process Control Tasks

A knowledge based system (KBS) methodology designed to study human machine interactions and levels of autonomy in allocation of process control tasks is presented. Users are provided with operation manuals to assist them in normal and abnormal situations. Unfortunately, operation manuals usually represent only the functioning logic of the system to be controlled. The user logic is often totally different. A method is focused on which illicits user logic to refine a KBS shell called an Operator Assistant (OA). If the OA is to help the user, it is necessary to know what level of autonomy gives the optimal performance of the overall man-machine system. For example, for diagnoses that must be carried out carefully by both the user and the OA, interactions are frequent, and processing is mostly sequential. Other diagnoses can be automated, in which the case the OA must be able to explain its reasoning in an appropriate level of detail. OA structure was used to design a working KBS called HORSES (Human Orbital Refueling System Expert System). Protocol analysis of pilots interacting with this system reveals that the a-priori analytical knowledge becomes more structured with training and the situation patterns more complex and dynamic. This approach can improve the a-priori understanding of human and automatic reasoning.