The man/machine interface in information retrieval: Providing access to the casual user

This study is concerned with the difficulties encountered by casual users wishing to employ Information Storage and Retrieval Systems. A casual user is defined as a professional who has neither time nor desire to pursue in depth the study of the numerous and varied retrieval systems. His needs for on-line search are only occasional, and not limited to any particular system. The paper takes a close look at the state of the art of research concerned with aiding casual users of Information Storage and Retrieval Systems. Current experiments such as LEXIS, CONIT, IIDA, CITE, and CCL are presented and discussed. Comments and proposals are offered, specifically in the areas of training, learning and cost as experienced by the casual user. An extensive bibliography of recent works on the subject follows the text.