Blindness in designing intelligent systems

New investigations of the foundations of artificial intelligence are challenging the hypothesis that problem solving is the cornerstone of intelligence. New distinctions among three domains of concern for humans--description, action, and commitment--have revealed that the design process for programmable machines, such as expert systems, is based on descriptions of actions and induces blindness to nonanalytic action and commitment. Design processes focusing in the domain of description are likely to yield programs like burearcracies: rigid, obtuse, impersonal, and unable to adapt to changing circumstances. Systems that learn from their past actions, and systems that organize information for interpretation by human experts, are more likely to be successful in areas where expert systems have failed.