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Defining the performance gap: Conducting a self-assessmentThis paper presents two different approaches to performing self-assessments of continuous improvement activities. Case Study 1 describes the activities performed by JSC to assess the implementation of continuous improvement efforts at the NASA Center. The JSC approach included surveys administered to randomly selected NASA personnel and personal interviews with NASA and contractor management personnel. Case Study 2 describes the continuous improvement survey performed by the JSC Safety, Reliability, and Quality Assurance (SR&QA) organization. This survey consisted of a short questionnaire (50 questions) administered to all NASA and contractor SR&QA personnel. The questionnaire is based on the eight categories of the President's Award for Quality and Productivity Improvement. It is designed to objectively determine placement on the TQ benchmark and identify a roadmap for improvement.
Document ID
Acquisition Source
Legacy CDMS
Document Type
Conference Paper
Braymer, Susan A.
(NASA Lyndon B. Johnson Space Center Houston, TX, United States)
Stoner, David L.
(Loral Space Information Systems Houston, TX., United States)
Powell, William C.
(Spectra Research Systems, Inc. Houston, TX., United States)
Date Acquired
September 6, 2013
Publication Date
January 1, 1992
Publication Information
Publication: JPL, Ninth Annual NASA(Contractors Conference on Quality and Productivity. World Class Excellence; The Journey Continues. Conference Presentations
Subject Category
Quality Assurance And Reliability
Accession Number
Distribution Limits
Work of the US Gov. Public Use Permitted.
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