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What's the bottom line payback for TQM?The purpose of this article is to explore in detail TQM's impact on improving organization performance and how effective TQM strategies are designed and implemented. Both of these issues are addressed primarily by a discussion of a recent study of TQM efforts conducted by the U.S. General Accounting Office (GAO). The GAO study examines the impact of formal TQM improvement strategies on the performance of selected U.S. companies. The study grew out of a concern by a number of U.S. Congressmen that little is known about the impact of various quality-related efforts many companies have adopted to remain viable and profitable in an increasingly competitive world marketplace. Specifically, the study addresses: what has been the performance impact of adopting TQM improvement strategies, how has improved quality been achieved, and what lessons may be applicable to U.S. companies in general. A number of other studies are also used to expand upon the GAO data.
Document ID
Acquisition Source
Legacy CDMS
Document Type
Conference Paper
Usilaner, Brian
(Sirota and Alper Associates, Inc. Bethesda, MD, United States)
Date Acquired
September 6, 2013
Publication Date
January 1, 1992
Publication Information
Publication: JPL, Ninth Annual NASA(Contractors Conference on Quality and Productivity. World Class Excellence; The Journey Continues. Conference Presentations
Subject Category
Quality Assurance And Reliability
Accession Number
Distribution Limits
Work of the US Gov. Public Use Permitted.
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