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Strategic planning as a focus for continuous improvement. A case studyWhat do most of the successful people and organizations in our world have in common? Instead of worrying about the future, they work to create it. They have a plan, or a vision of what they want to accomplish and they focus their efforts on success. Strategic planning has been described as a disciplined, ongoing process to produce fundamental decisions and actions that shape what an organization is, what it does, and how it will respond to a changing environment. This case study discussion will evaluate the relationship between strategic planning and Total Quality Management (TQM), or continuous improvement, through the experience of the NASA Johnson Space Center in developing a strategy for the future. That experience clearly illustrates the value of strategic planning in setting the framework and establishing the overall thrust of continuous improvement initiatives. Equally significant, the fundamentals of a quality culture such as strong customer and supplier partnerships, participative involvement, open communications, and ownership were essential in overcoming the challenges inherent in the planning process. A reinforced management commitment to the quality culture was a clear, long-term benefit.
Document ID
19940008685
Document Type
Conference Paper
Authors
Oneill, John W. (NASA Lyndon B. Johnson Space Center Houston, TX, United States)
Gordon-Winkler, Lyn (NASA Lyndon B. Johnson Space Center Houston, TX, United States)
Date Acquired
September 6, 2013
Publication Date
January 1, 1992
Publication Information
Publication: JPL, Ninth Annual NASA(Contractors Conference on Quality and Productivity. World Class Excellence: The Journey Continues. Conference Presentations
Subject Category
QUALITY ASSURANCE AND RELIABILITY
Distribution Limits
Public
Copyright
Work of the US Gov. Public Use Permitted.

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