NASA Logo

NTRS

NTRS - NASA Technical Reports Server

Back to Results
Kennedy Space Center's NASA/Contractor Team-Centered Total Quality Management Seminar: Results, methods, and lessons learnedIt is apparent to everyone associated with the Nation's aeronautics and space programs that the challenge of continuous improvement can be reasonably addressed only if NASA and its contractors act together in a fully integrated and cooperative manner that transcends the traditional boundaries of proprietary interest. It is, however, one thing to assent to the need for such integration and cooperation; it is quite another thing to undertake the hard tasks of turning such a need into action. Whatever else total quality management is, it is fundamentally a team-centered and team-driven process of continuous improvement. The introduction of total quality management at KSC, therefore, has given the Center a special opportunity to translate the need for closer integration and cooperation among all its organizations into specific initiatives. One such initiative that NASA and its contractors have undertaken at KSC is a NASA/Contractor team-centered Total Quality Management Seminar. It is this seminar which is the subject of this paper. The specific purposes of this paper are to describe the following: Background, development, and evolution of Kennedy Space Center's Total Quality Management Seminar; Special characteristics of the seminar; Content of the seminar; Meaning and utility of a team-centered design for TQM training; Results of the seminar; Use that one KSC contractor, EG&G Florida, Inc. has made of the seminar in its Total Quality Management initiative; and Lessons learned.
Document ID
19940008689
Document Type
Conference Paper
Authors
Kinlaw, Dennis C. (Kinlaw Associates Norfolk, VA, United States)
Eads, Jeannette (Edgerton, Germeshausen and Grier, Inc. Cocoa Beach, FL., United States)
Date Acquired
September 6, 2013
Publication Date
January 1, 1992
Publication Information
Publication: JPL, Ninth Annual NASA(Contractors Conference on Quality and Productivity. World Class Excellence: The Journey Continues. Conference Presentations
Subject Category
QUALITY ASSURANCE AND RELIABILITY
Distribution Limits
Public
Copyright
Work of the US Gov. Public Use Permitted.

Available Downloads

NameType 19940008689.pdf STI

Related Records

IDRelationTitle19940007543Analytic PrimaryTwenty-fourth Lunar and Planetary Science Conference. Part 1: A-F