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Here's the beef: A case study in organizational transformationThe Science and Technology Lab (STL) is tasked with the design, development, and application of the science and engineering services. Formed in the early 1970's STL adhered to many traditional attitudes including barriers to communication, excessive management control, parochial strategies, unclear measures of success, lack of customer focus, underutilization of people, and excessive administrative burdens on scientists and engineers. The challenge for the STL was to maximize customer satisfaction through the effective and efficient application of the notable skills and talents of the STL's workforce. In this way, the Lab would begin its exciting journey toward becoming world class. A discussion of this on-going transformation is presented.
Document ID
19940008690
Document Type
Conference Paper
Authors
Huseonica, William F. (NASA John C. Stennis Space Center Bay Saint Louis, MS, United States)
Giardino, Marco J. (NASA John C. Stennis Space Center Bay Saint Louis, MS, United States)
Date Acquired
September 6, 2013
Publication Date
January 1, 1992
Publication Information
Publication: JPL, Ninth Annual NASA(Contractors Conference on Quality and Productivity. World Class Excellence: The Journey Continues. Conference Presentations
Subject Category
QUALITY ASSURANCE AND RELIABILITY
Distribution Limits
Public
Copyright
Work of the US Gov. Public Use Permitted.

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