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Building a quality culture in the Office of Space Flight: Approach, lessons learned and implications for the futureThe purpose of this paper is to describe the approach and lessons learned by the Office of Space Flight (OSF), National Aeronautics and Space Administration (NASA), in its introduction of quality. In particular, the experience of OSF Headquarters is discussed as an example of an organization within NASA that is considering both the business and human elements of the change and the opportunities the quality focus presents to improve continuously. It is hoped that the insights shared will be of use to those embarking upon similar cultural changes. The paper is presented in the following parts: the leadership challenge; background; context of the approach to quality; initial steps; current initiatives; lessons learned; and implications for the future.
Document ID
19940008691
Document Type
Conference Paper
Authors
Roberts, C. Shannon (NASA Headquarters Washington, DC United States)
Date Acquired
September 6, 2013
Publication Date
January 1, 1992
Publication Information
Publication: JPL, Ninth Annual NASA(Contractors Conference on Quality and Productivity. World Class Excellence: The Journey Continues. Conference Presentations
Subject Category
QUALITY ASSURANCE AND RELIABILITY
Distribution Limits
Public
Copyright
Work of the US Gov. Public Use Permitted.

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