NASA Logo

NTRS

NTRS - NASA Technical Reports Server

Back to Results
NASA Johnson Space Center: Total quality partnershipThe development of and benefits realized from a joint NASA, support contractor continuous improvement process at the Johnson Space Center (JSC) is traced. The joint effort described is the Safety, Reliability, and Quality Assurance Directorate relationship with its three support contractors which began in early 1990. The Continuous Improvement effort started in early 1990 with an initiative to document and simplify numerous engineering change evaluation processes. This effort quickly grew in scope and intensity to include process improvement teams, improvement methodologies, awareness, and training. By early 1991, the support contractor had teams in place and functioning, program goals established and a cultural change effort underway. In mid-l991 it became apparent that a major redirection was needed to counter a growing sense of frustration and dissatisfaction from teams and managers. Sources of frustration were isolated to insufficient joint participation on teams, and to a poorly defined vision. Over the next year, the effort was transformed to a truly joint process. The presentation covers the steps taken to define vision, values, goals, and priorities and to form a joint Steering Committee and joint process improvement teams. The most recent assessment against the President's award criteria is presented as a summary of progress. Small, but important improvement results have already demonstrated the value of the joint effort.
Document ID
19940008692
Document Type
Conference Paper
Authors
Harlan, Charlie (NASA Lyndon B. Johnson Space Center Houston, TX, United States)
Boyd, Alfred A. (Loral Space Information Systems Houston, TX., United States)
Date Acquired
September 6, 2013
Publication Date
January 1, 1992
Publication Information
Publication: JPL, Ninth Annual NASA(Contractors Conference on Quality and Productivity. World Class Excellence: The Journey Continues. Conference Presentations
Subject Category
QUALITY ASSURANCE AND RELIABILITY
Distribution Limits
Public
Copyright
Work of the US Gov. Public Use Permitted.

Available Downloads

NameType 19940008692.pdf STI

Related Records

IDRelationTitle19940007543Analytic PrimaryTwenty-fourth Lunar and Planetary Science Conference. Part 1: A-F