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Identifying and responding to customer needs at the Kennedy Space CenterThe Patient Questionnaire Program at the Kennedy Space Center (KSC) has been in place for several years. It has helped to identify customer perceptions and needs. The questionnaire is presented and the survey results are discussed with respect to total quality management.
Document ID
19940012153
Acquisition Source
Legacy CDMS
Document Type
Conference Paper
Authors
Ferguson, E. B. (Edgerton, Germeshausen and Grier, Inc. Cocoa Beach, FL, United States)
Date Acquired
September 6, 2013
Publication Date
July 1, 1993
Publication Information
Publication: BioTechnology, Inc., Proceedings of the 1992 Annual Meeting NASA Occupational Health Program
Subject Category
Quality Assurance And Reliability
Accession Number
94N16626
Distribution Limits
Public
Copyright
Work of the US Gov. Public Use Permitted.

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