Cultural Variability in Crew Discourse

Four studies were conducted to determine features of effective crew communication in response to errors during flight. Study One examined whether US captains and first officers use different communication strategies to correct errors and problems on the flight deck, and whether their communications are affected by the two situation variables, level of risk and degree of face-threat involved in challenging an error. Study Two was the cross-cultural extension of Study One and involved pilots from three European countries. Study Three compared communication strategies of female and male air carrier pilots who were matched in terms of years and type of aircraft experience. The final study assessed the effectiveness of the communication strategies observed in Study One.