A Gentle Touch

One aspect of my job as Payload Manager on the Advanced Composition Explorer (ACE) mission involved keeping track of what the different science teams were working on, and offering help where it was needed. At first it seemed like many of the scientists or their technical staff were not sure how safe it was to confide in me. Everybody knew I had spent most of my career with NASA at the Jet Propulsion Laboratory (JPL). All of my staff, initially four of them, came from JPL too. Left to our own devices, would we impose onerous NASA rules that could stifle innovation in the ACE (Advanced Composition Explorer) mission instrument development labs? The challenge to my team was getting the science groups to regard us as partners, or as people who could help them rather than as what they seemed to expect--a troop of requirements enforcers.