Getting the Cows on Their Feet

A while back, I was working on a team to reengineering the Air Force's logistic process for all the reparable items in the inventory, everything from engines to oxygen regulators to electronic circuit cards. After doing some analysis, some experimenting, and some prototyping, we were ready to implement our changes. IN simple english. we were trying to put a process in place where, like Wal-Mart, every customer purchase provides the tug that causes a replacement to be shipped overnight from the warehouse to fill the hole on the shelf before the store opens the next morning. Then, in response to the hole that's just been created in the warehouse, the depot either buys or repairs a unit and quickly ships it to the warehouse. By implementing this "Wal-Mart solution" we were sure we could make the whole system respond quickly to the needs of the war- fighters using the items. Although most people understand this process today, at the time it was revolutionary.