Workload: Measurement and Management

Poster: The workload research project has as its task to survey the available literature on: (1) workload measurement techniques; and (2) the effects of workload on operator performance. The first set of findings provides practitioners with a collection of simple-to-use workload measurement techniques along with characterizations of the kinds of tasks each technique has been shown reliably address. This allows design practitioners to select and use the most appropriate techniques for the task(s) at hand. The second set of findings provides practitioners with the guidance they need to design for appropriate kinds and amounts of workload across all tasks for which the operator is responsible. This guidance helps practitioners design systems and procedures that ensure appropriate levels of engagement across all tasks, and avoid designs and procedures that result in operator boredom, complacency, loss of awareness, undue levels of stress, or skill atrophy that can result from workload that distracts operators from the tasks they perform and monitor, workload levels that are too low, too high, or too consistent or predictable. Only those articles that were peer reviewed, long standing and generally accepted in the field, and applicable to a relevant range of conditions in a select domain of interest, in analogous "extreme" environments to those in space were included. In addition, all articles were reviewed and evaluated on uni-dimensional and multi-dimensional considerations. Casner & Gore also examined the notion of thresholds and the conditions that may benefit mostly from the various methodological approaches. Other considerations included whether the tools would be suitable for guiding a requirement-related and design-related question. An initial review of over 225 articles was conducted and entered into an EndNote database. The reference list included a range of conditions in the domain of interest (subjective/objective measures), the seminal works in workload, as well as summary works