Collaboration: It Is Much More Than the Technology

A joint study conducted with the University of Central Florida and the National Aeronautics and Space Agency's (NASA) Kennedy Space Center (KSC) resulted in a new approach to the collaboration issues that had troubled the Agency. We believe in teams. We believe in the concept of collaboration. We never doubted Douglas Engelbart's thesis-- "Our very survival depends on our ability to work together, more effectively, to get collectively smarter. Computers -- when used properly -- can help us do that". It was not lack of trying. Predictably, NASA engineers had worked as if better and better technology would resolve the matter. It had not. The study itself provided an insight, an "aha! moment that pointed us toward the problems of collaboration we had to solve. People quickly saw that we had to remove barriers and make it easier to share data, coordinate efficiently, work together to add value and create corporate memory. This paper describes what happened.