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Human Reliability and the Cost of Doing BusinessHuman error cannot be defined unambiguously in advance of it happening, it often becomes an error after the fact. The same action can result in a tragic accident for one situation or a heroic action given a more favorable outcome. People often forget that we employ humans in business and industry for the flexibility and capability to change when needed. In complex systems, operations are driven by their specifications of the system and the system structure. People provide the flexibility to make it work. Human error has been reported as being responsible for 60%‐80% of failures, accidents and incidents in high‐risk industries. We don't have to accept that all human errors are inevitable. Through the use of some basic techniques, many potential human error events can be addressed. There are actions that can be taken to reduce the risk of human error.
Document ID
Acquisition Source
Johnson Space Center
Document Type
Conference Paper
DeMott, D. L.
(Science Applications International Corp. Houston, TX, United States)
Date Acquired
July 7, 2014
Publication Date
January 1, 2014
Subject Category
Quality Assurance And Reliability
Behavioral Sciences
Report/Patent Number
Meeting Information
Meeting: Annual Maintenance and Reliability Symposium (2014)
Location: Galveston, TX
Country: United States
Start Date: August 14, 2014
End Date: August 15, 2014
Sponsors: Society for Maintenance and Reliability Professionals
Distribution Limits
Public Use Permitted.
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