Marrying Social Media Approaches and Space Flight Control - Eight Years at SpaceOps

This paper shows how Marshall Space Flight Center's (MSFC) ISS Payload Operations Integration Center (POIC) is realizing the above goals via a) enhancements to the Console Log Tool (CoLT) first deployed in 2012 and b) the Communications Dashboard (CommDash) software suite deployed in 2017. In addition to technical discussion, the paper chronicles CommDash's role in emergence of an Agile development process and a Human Factors community of practice within MSFC's Payload Mission Operations Division (PMOD).