Payload Operations Center - Lessons from Commercial Engagement

The International Space Station (ISS) Payload Operations and Integration Center (POIC) at NASA's Marshall Space Flight Center (MSFC) in Huntsville, Alabama, United States, has gone through an evolution from supporting exclusively government ISS users to providing 50% (or more) of their support to commercial users. At the same time, they have expanded ground and facility operations to support a United States Orbital Segment crew expansion from three to four astronauts allowing an additional of 34 hours crew time per week. These additional hours are dedicated to utilization and have already surpassed the 100 hour peak weekly milestone in July 2018. This paper discusses the Center's changes in planning, staffing, coordination, and operations while addressing topics from the addition of secondary flight control positions to dynamic operations product reviews. MSFC's Human Exploration and Development Operations Office, which manages payload operations, seeks through this paper to highlight the higher priority commercial users now receive in replanning and in additional crew time.