Human Factors of Automation in the Airline Cockpit

The introduction of automation to the automobile is following an approach similar to that used to bring automation to the airline cockpit. As technologies incrementally became available to automate portions of the flying task, pilots were left to perform those portions of the task for which engineers were still working towards automating. A number of problems have resulted from this process of gradual takeover of a job once performed entirely by humans. Pilots struggle to maintain awareness of a task with which they are no longer intimately involved and of complex technologies that they do not fully understand. Particularly difficult problems arise when increasingly reliable automated systems reach the limits of their capabilities and require pilots to suddenly exercise manual control and reasoning skills that have slipped away as a result of disuse. We argue that car automation will face these problems and more. Aviation enjoys a broad system of redundancies and safety nets, and, high in the sky, more time to address any problems that arise. We review the literature describing problems that were observed as automation was introduced to the airline cockpit and invite car automation designers to consider how they might play out as technology is gradually introduced to cars and drivers.