Mission Operations and Command Assurance: Automating an Operations TQM Task

Mission Operations and Command Assurance (MO&CA) is a Total Quality Management (TQM) task on JPL projects to instill quality into mission operations. The mission operations environment is inherently risky because each decision made is potentially mission critical. The flight operations environment generally requires operators to make rapid critical decisions and solve problems based on limited information, while closely following standard procedures. MO&CA's primary goal is to help improve the operational reliability and reduce risk of projects during flight. To achieve this goal, automation of the MO&CA task is required. MO&CA specifically embodies the TQM principle of continuous process improvement (CPI) in which processes are continually examined and analyzed for opportunities for improvement. The second way in which MO&CA implements CPI on JPL projects is on new projects or upgrades to existing projects.