Lessons Learned in Remote Participant Concurrent Engineering Concept Development Studies

Team-X was born from a need to perform rapid space mission design for principal investigator-led competed proposals in the mid-1990s. Throughout the last 25 years, Team-X at the Jet Propulsion Laboratory has expanded its application of the collaborative, concurrent study approach into every facet necessary to win competed proposals. The COVID-19 pandemic of 2020 created an immediate and new constraint on these studies – the need to conduct them with remote participants, both on the client side requesting the study, but also on the provider side producing the study. This paper provides lessons learned from dozens of design studies run by Team-X at the Jet Propulsion Laboratory during the COVID-19 pandemic. These lessons span all aspects of the information infrastructure: the people, processes, procedures, methods, tools, and “facilities”. These lessons learned will have applicability post-pandemic, as they have shown how best to incorporate participants, both on the provider side, and on the client side, who cannot travel or otherwise be co-located during collaborative, concurrent study sessions.