Constructing a Knowledge Graph & Applying Graph Algorithms to Draw Insights about GES-DISC Jira Tickets

In order to assess the complexities of Jira tickets created by NASA Goddard Earth Sciences Data and Information Services Center (GES-DISC), it was beneficial to create a knowledge graph. The knowledge graph receives ticket data through the Jira API. The creation of a knowledge graph will help to answer high-level questions about internal structure, knowledge gaps, and team organization within GES-DISC. To work towards this goal, the knowledge graph was constructed in adockerizedNeo4j graph database. Once the graph had been created, graph algorithms were applied to answer high-level questions, such as exploring the role of staff in relation to projects, which qualities of a ticket contribute to the formation of communities within the graph, etc. To answer these questions, centrality and community detection algorithms were applied using Cypher querying language. The analysis of the results of the algorithms indicated that, as expected, certain individuals were more connected to some projects, while others were serving as hub nodes between two or more projects. Similarly, specific keywords are more likely to increase a Jira ticket’s centrality in the graph. In terms of community detection, when tickets in a community have certain qualities, it is more probable for them to be grouped together. To best visualize which nodes had higher centrality scores or were grouped into certain communities, interactive graphs were created in Python using Plotly and Matplotlib. Ultimately, the project was successful in creating and deploying a knowledge graph to better understand the relationships between data in GES-DISC Jira tickets