A Spectrum of Stakeholder Perspective Taking in Early-Stage Design

Stakeholder perspective taking is a critical skill in early-stage problem exploration and framing. We examined stakeholder perspective taking within a professional engineering early-stage design team at NASA to begin to understand in what ways and under what conditions designers adopt stakeholder perspectives. Our findings identify a spectrum of perspective taking during problem framing deliberations that ranges from (1) fully taking the stakeholder’s point of view (POV), (2) interpreting the stakeholder’s POV with a designer’s POV, (3) implanting the stakeholder’s POV into a designer’s POV, to (4) fully taking a designer’s own POV. We also begin to identify and describe conditions that encourage and hinder stakeholder perspective taking in real-world early-stage design settings. These findings are significant because they suggest ways to gauge and encourage the skill of perspective taking among highly technical engineers working on design challenges with real-world, societal implications.