Human Factors Research Considerations for Terminal Area Urban Air Mobility Operations

In this presentation, we discuss the human factors research challenges from introducing greater levels of automation in a future air transportation concept called Urban Air Mobility (UAM). UAM is an air transportation concept that aims to provide air transportation services to the daily commuter, as well as emergency response and package delivery. The principal innovation over current day large air transport system is the greater distribution of important safety functions to automated and human agents; these functions include air traffic management, traditionally an air traffic controller responsibility. A central aspect of UAM is the development of an automated air traffic manager, whose primary responsibility is to approve airspace access for vehicle operators. Vehicle operator roles may include onboard and remote pilots, as well as a human manager who will supervise an entire fleet. Alternatively, both fleet manager and vehicle operators can be merged into a single role – a feasible option if UAM aircraft are autonomous. In lieu of tower controllers, vertiport managers, with the assistance of automation, will manage arrival and departure schedules between vertiports, as well as supervise surface operations. Our approach here will be to introduce use cases currently being developed by NASA, and then provide preliminary definitions for each of the roles introduced above and how coordination between them can be configured to support the operations within the use cases described. Subsequently, we review the tools and interfaces being developed to support the various roles. To conclude, we present current human factors work related to defining the roles above and suggest future work to advance the UAM concept.